FREQUENTLY ASKED QUESTIONS

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Before Arrival

  • We are located in Kanchanaburi. A province in the west of Thailand borders neighboring Myanmar. It is a place of great natural beauty and has several national parks within its boundaries. Loylum is situated in an unspoiled area on Srinakarind Dam approximately 3.30 hours drive from Bangkok (200km).

  • You can check in and park your car at Thawsi Lake Hill where you’ll be greeted by your personal butler who will help you with your bags and take you to Loylum Villa via traditional raft with motor on a short 8-minute ride from the mainland.

  • Check in is at 15:00 and check out at 12:00 (noon)

  • Early check-in is subjected to availability. We’ll do our best to get the villa ready if you arrive early but we can’t guarantee an early check-in. Please check with your butler upon check-in to see if we’re able to accommodate a late check-out.

  • Bookings may be cancelled or changed for free up to 14 days prior to arrival. Within 24 hours prior to arrival, cancellations will result in a fee equal to one night’s stay.

  • Two adults and one additional guest at THB1,900 extra charge all inclusive.

  • We welcome kids of all ages to Loylum Villa. It is the perfect place to experience the outdoors with your family. Since we are located on water, we ask that parents watch their children at all times to ensure their safety.

  • Unfortunately, we do not allow pets onboard our floating villa but our sister resort, Thawsi Lake Hill is pets friendly. They can stay in villa 1,2 and 3 without additional fees, though there is a limit of 2 pets per room.

  • Kanchanaburi is an all season destination. Between October to February, it has relatively cool, dry and sunny weather. March until June the temperatures are extremely hot (perfect for a dip in the lake!) Monsoon season is from July to end of September, however this is when we have special price package and Loylum in the rain is also magical!

Upon Arrival

  • 
If it’s pouring outside we recommend you to wind down, take a nap, turn on the music, read a book or binge on Netflix - there is nothing more relaxing than staying on the water when the rain is coming down.

    Loylum has been positioned in an area hideaway of the island protected from wind and waves, however on the very rare occasion it is deemed to be forecast as unsafe weather with extreme winds, you will get an option of staying on land at Thawsi Lake Hill and get a partial refund. If you’d like to come back when the weather is better, we give you 10% off your next stay.

  • After a quick introduction to Loylum and its features, the butler will leave you to enjoy at your own pace and then staff will be back again to prepare your dinner and turn down service at your convenience.

    During your stay at Loylum, your private butler is on hand to take care of every little detail. No request is too small.

  • Your personal butler will be at your service from 08:00-20:00 daily. If you have any queries or in need of emergency services, you can call your butler 24/7

  • The in-villa minibar and 2 cans of beer will be replenished once per day with our compliments.

  • Loylum package is all inclusive for your one-night stay. We provide half board meal plan to make sure there is no fuss, just a good holidays!

    If you’re staying more than a night, lunch can be prepared by your in-villa chef at your own expense. Lunch menu is available on iPad provided in the bedroom.

  • Half Board includes full breakfast and dinner of your choice between local Thai set or Thai Shabu (Kurobuta pork or beef) with non-alcoholic beverages.

  • Yes, our in-villa chef can customize every meal according to your preferences. Please let us know at least 7 days prior to your arrival to arrange your meal to suit your requirement.

    However, due to our remote location, we don't recommend guests with fatal food allergies to visit us. The major hospital is at least an hour away.

  • Part of the fun of visiting Loylum Villa is cooking yourself a special meal for your loved one. We make it easy by providing a fully-stocked set of cookware. You are welcome to bring food with you to cook on-site or you can let us know in advance and we’ll prepare the ingredients for your needs. Our in-villa chef will be your sous-chef to make sure you have a fuss-free cooking time.

  • Loylum brings us all closer to nature. Mosquitos, flies, house geckos and non-venomous spiders are all part of being in nature. We ask that you not leave food or trash outdoors overnight and that all trash is thrown away in covered receptacles provided in the kitchen.

  • For our full list of experiences click here

  • Yes, we offer complimentary WiFi throughout the property making it easy to connect with your family and friends or get some work done away from home.

  • Swimming in the lake is highly recommended! There is a swimming platform with a ladder on the front deck as well as a natural pool with nets suspended underneath for your safety.